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What is a Learning Experience Operations Manager?

A Learning Experience Operations Manager plays a pivotal role in ensuring the seamless delivery of an organization’s learning and development programs. This position is essential for maintaining the quality, scalability, and effectiveness of educational initiatives. By managing the operational aspects, the Learning Experience Operations Manager ensures that learning experiences are not only well-organized but also impactful, enabling employees to grow and succeed within the company.

This role typically involves collaborating with various departments, utilizing learning management systems (LMS), and continuously seeking opportunities for process improvements. The Learning Experience Operations Manager is instrumental in bridging the gap between the strategic objectives of the organization and the practical implementation of training programs.

What Does a Learning Experience Operations Manager Do?

A Learning Experience Operations Manager is responsible for overseeing the daily operations of learning programs. This includes scheduling training sessions, managing logistics, allocating resources, and ensuring that all aspects of the program run smoothly. They work closely with internal teams such as Learning & Development, IT, and Marketing, as well as external vendors, to deliver high-quality learning experiences.

In addition to operational tasks, this role involves maintaining and updating learning management systems, tracking key performance indicators (KPIs), and analyzing data to measure the effectiveness of training programs. The manager also develops and maintains documentation, processes, and procedures to support learning operations, ensuring consistency and efficiency across all initiatives.

Learning Experience Operations Manager Responsibilities Include

• Managing the operational aspects of learning programs, including scheduling and logistics
• Coordinating with internal teams and external vendors to ensure seamless program execution
• Maintaining and updating learning management systems (LMS) and other learning platforms
• Tracking and analyzing key performance indicators (KPIs) related to learning program effectiveness
• Developing and maintaining documentation, processes, and procedures related to learning operations
• Managing budgets and tracking expenses related to learning programs
• Providing technical support and troubleshooting assistance to learners and instructors
• Identifying opportunities for process improvement and efficiency gains within learning operations
• Assisting in the development and implementation of new learning technologies and initiatives

Job Description

🎓 Learning Experience Operations Manager

About Company

[Insert a brief description of your company, highlighting your mission, culture, and what makes you a great place to work.]

Job Brief

We are looking for a highly organized and detail-oriented Learning Experience Operations Manager to support the efficient delivery of our learning programs. This role is crucial in ensuring our learning experiences are well-managed, scalable, and impactful.

What You’ll Do 📋

As a Learning Experience Operations Manager, you will:

• 🗓️ Manage the operational aspects of learning programs, including scheduling, logistics, and resource allocation
• 🤝 Coordinate with internal teams (e.g., Learning & Development, IT, Marketing) and external vendors to ensure seamless program execution
• 📈 Track and analyze key performance indicators (KPIs) to assess learning program effectiveness
• 🛠️ Provide technical support and troubleshooting assistance to learners and instructors
• 🔍 Identify opportunities for process improvement and implement efficiency gains

What We’re Looking For 🔍

• Education: Bachelor’s degree in Education, Business Administration, Operations Management, or a related field
• Experience: Proven experience in operations management, preferably within a learning and development environment
• Skills:
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in using learning management systems (LMS) and other learning technologies
• Ability to work independently and as part of a team
• Detail-oriented with the ability to manage multiple projects simultaneously

Our Values ⭐

• Integrity: We uphold the highest standards of integrity in all our actions
• Collaboration: We work together to meet the needs of our customers and help our company win
• Innovation: We embrace innovation and are committed to continuous improvement
• Excellence: We strive for excellence in everything we do

Compensation and Benefits 💰

• Competitive salary based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off and holidays
• Professional development opportunities

Location 📍

[Specify the location of the job, remote options, or if it’s a hybrid role.]

Equal Employment Opportunity

[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hiring Process 🛠️

Our hiring process is designed to be thorough yet efficient. We aim to get to know you and your skills through a series of interviews and practical assessments.

Screening Interview

A conversation with our HR team to discuss your qualifications, experience, and salary expectations.

Hiring Manager Interview

An in-depth interview with the Hiring Manager to review your work history and relevant accomplishments in operations management and learning environments.

Competency Interview: Stakeholder Management & Communication

A competency-based interview with a key team member to assess your ability to coordinate with internal teams and external vendors, manage expectations, and communicate effectively.

Work Sample: Process Improvement Presentation

Prepare a short presentation outlining a proposed process improvement for a specific aspect of learning operations to demonstrate your analytical and problem-solving skills.

Final Competency Interview: Problem Solving & Technical Skills

An interview with the skip-level manager to evaluate your problem-solving skills, technical proficiency with LMS platforms, and ability to implement operational solutions.

Ideal Candidate Profile (For Internal Use)

Role Overview

We are seeking a candidate who is passionate about learning and development, highly organized, and adept at managing multiple projects. The ideal candidate will have a strong background in operations management within a learning environment and possess excellent communication and technical skills.

Essential Behavioral Competencies

1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain attention to detail.
2. Communication: Excellent verbal and written communication skills to interact with various stakeholders.
3. Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
4. Collaboration: Ability to work well within a team and coordinate with different departments.
5. Adaptability: Flexibility to adapt to changing priorities and new technologies.

Goals For Role

1. Enhance Operational Efficiency: Implement process improvements that reduce costs and increase the efficiency of learning programs.
2. Improve Learning Outcomes: Track and analyze KPIs to ensure learning programs meet their objectives and deliver value.
3. Expand Learning Platforms: Successfully maintain and update LMS and other learning technologies to support scalable learning initiatives.
4. Foster Stakeholder Relationships: Build strong relationships with internal teams and external vendors to ensure seamless program execution.

Ideal Candidate Profile

• Proven history of high achievement in operations management within a learning and development setting
• Strong written and verbal communication skills
• Demonstrated ability to quickly learn and utilize learning management systems (LMS)
• Excellent problem-solving and analytical abilities
• Exceptional time management and organizational skills
• Passionate about enhancing learning experiences and educational technologies
• Comfortable working in a collaborative team environment
• [Location]-based or willing to work within [Company]'s primary time zone