Looking to hire an experienced Server/Waiter? 🍽️ Check out this sample job description that you can easily customize for your business. And don't forget to check out our AI-powered interview guide and question generator to streamline your hiring process.

What is a Server/Waiter?

As a Server/Waiter, you'll be the face of the restaurant, responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Your role is crucial in maintaining the smooth operation of the establishment and contributing to its overall success.

What does a Server/Waiter do?

As a Server/Waiter, your primary responsibilities will include greeting and welcoming customers, taking accurate food and beverage orders, and efficiently delivering items to the table. You'll need to have excellent communication skills to liaise with the kitchen staff and ensure that orders are prepared and served in a timely manner. Additionally, you'll be responsible for handling cash and credit card transactions, maintaining a clean and organized work area, and complying with all health and safety regulations.

Server/Waiter Responsibilities Include

• Greet and welcome customers in a friendly and professional manner
• Provide exceptional customer service by attending to customer needs and requests
• Take accurate food and beverage orders and communicate them to the kitchen or bar staff
• Deliver food and beverages to customers in a timely manner
• Maintain a clean and organized work area, including tables, chairs, and other dining areas
• Handle cash and credit card transactions accurately
• Communicate with kitchen and other staff to ensure the smooth operation of the restaurant
• Comply with all health and safety regulations

Job Description

Server/Waiter 🍴

About Company

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Job Brief

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What You'll Do 🤩

As a Server/Waiter, you'll be the key link between our customers and the kitchen, ensuring a seamless and enjoyable dining experience. Your responsibilities will include:

• Greeting and welcoming customers with a warm and friendly demeanor
• Taking accurate food and beverage orders and communicating them to the kitchen
• Delivering orders promptly and ensuring customer satisfaction
• Handling cash and credit card transactions with attention to detail
• Maintaining a clean and organized work area
• Collaborating with the kitchen and other staff to keep the restaurant running smoothly

What We're Looking For 🔍

• Previous experience as a server or waiter in a restaurant or similar setting, preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Attention to detail and the ability to multitask
• Friendly and customer-service oriented attitude
• Willingness to work evenings, weekends, and holidays as needed

Our Values

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Compensation and Benefits

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Location

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Equal Employment Opportunity

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Hiring Process 🤝

To ensure we find the perfect fit for our Server/Waiter role, we have a thorough hiring process in place. Here's what you can expect:

Screening Interview

This is a 30-minute phone interview to assess your basic qualifications, availability, and interest in the role. We'll ask about your prior experience, customer service skills, and ability to work in a fast-paced environment.

Competency Interview

This is a 60-minute in-person interview with the hiring manager. We'll dive deeper into your relevant competencies for the Server/Waiter role, such as communication skills, attention to detail, and multitasking abilities. You may be asked to role-play a customer service scenario.

Work Sample

This is a 30-minute in-person exercise where you'll demonstrate your ability to handle cash and credit card transactions accurately. You'll be provided with a mock customer order and will need to calculate the total bill, process the payment, and provide change or a receipt as appropriate.

Final Interview

This is a 45-minute in-person interview with the restaurant manager or owner. We'll assess your overall fit for the role, including your ability to work in a team, comply with health and safety regulations, and contribute to the smooth operation of the restaurant.

Ideal Candidate Profile (For Internal Use)

Role Overview

We're seeking a Server/Waiter who will be the face of our restaurant, providing exceptional customer service and contributing to the overall success of our establishment. The ideal candidate will have a passion for the hospitality industry and a genuine desire to create a memorable dining experience for our guests.

Essential Behavioral Competencies

1. Customer-Centric Mindset: Consistently puts the needs of customers first and goes above and beyond to ensure their satisfaction.
2. Attention to Detail: Demonstrates a keen eye for accuracy and the ability to multitask effectively in a fast-paced environment.
3. Effective Communication: Possesses strong verbal and interpersonal skills to coordinate with kitchen staff and engage with customers.
4. Adaptability: Able to remain calm and composed when faced with unexpected situations or changes in the restaurant's operations.

Goals For Role

1. Maintain a 95% customer satisfaction rating through attentive service and prompt order delivery.
2. Achieve a 90% order accuracy rate by ensuring clear communication with the kitchen.
3. Contribute to a 5% increase in overall restaurant revenue through upselling and providing exceptional customer experiences.
4. Foster a positive work culture by collaborating effectively with the team and adhering to all health and safety protocols.

Ideal Candidate Profile

• Minimum 1 year of experience as a server or waiter in a restaurant or similar setting
• Strong communication and interpersonal skills, with the ability to engage with customers of all backgrounds
• Demonstrated problem-solving and critical thinking skills to handle various customer requests and situations
• Attention to detail and the ability to multitask in a fast-paced environment
• Friendly, customer-service oriented attitude and a genuine passion for the hospitality industry
• Willingness to work a flexible schedule, including evenings, weekends, and holidays