How to make a job offer: the call, the numbers, and what your interviewers saw.
The offer call is the last interview, and the candidate is the one running it. What they are listening for is whether you actually saw them. So the meeting is built from what your panel scored, not from a pitch: why you believe in them, in the interviewers’ own observations, then the role, the package reviewed together, the start date, and one question about when they will decide.
Decide everything before you dial
Most offer calls go wrong before they start. The hiring manager picks up the phone with a number and a feeling, and the candidate hears a number and a feeling. The fix is to walk in with the decision already made in every dimension, so the call can be about the candidate.
Pave the road first. Do not make the offer until you are fairly certain the answer is yes. The last interview and the reference calls are where you find out what the candidate needs, what else they are weighing, and roughly what number works, so that the offer meeting confirms a decision rather than opening one. If you are still unsure how they will answer, you are not ready to make the offer; have that conversation first.
Have these in front of you:
- The evidence. The panel’s scorecards and the outcome of the debrief. Pick the three items the interviewers scored highest and agreed on, and write down the moment behind each one: what the candidate said or did, and who saw it.
- The number and the room. Base, variable, equity, and the start date, approved. Then the part people skip: the most you would pay for this candidate, decided now, while you are calm. The evidence sets it. A candidate who scored a 4 on the skill your team is weakest at is worth more room than one who cleared the bar evenly.
- The role, in a page. The company vision, what this person will own, and why the role matters to the plan right now. You will say it out loud, so prepare it the way you would prepare a pitch to a customer.
- The package as a document. Base, variable, equity, and benefits on a page you can share on screen and walk through line by line. The candidate reads along instead of trying to remember numbers.
- The written offer, ready. Drafted and reviewed before the meeting, so it can go out the minute they say yes and says exactly what you said. It is not mentioned until then, unless the candidate asks for it.
If you are choosing between two finalists, finish that first. Comparing candidates side by side on the same scorecard is the work that produces the three sentences you are about to say out loud.
The offer call, worked through
A software company is hiring its second account executive. Three interviewers ran the loop from one interview guide: the hiring manager, Ravi (the first AE), and Priya (the head of customer success), plus a pipeline-build exercise and two reference calls. Every interviewer scored every candidate on the same scorecard, the debrief settled on Dana, and the hiring manager has an approved package, and the earlier conversations have made it clear Dana wants the job. The company, the people, and the numbers are invented; the shape of the call is the point. It runs in five parts: confirm interest, the role and why it matters, the package, start date and logistics, and the decision date.
You
Dana, we are excited to offer you the role. We believe in your ability to thrive here. I will walk you through the details, but first I want to make sure this is still a role you are interested in.
Dana
It is. I have been hoping for this call.
You
Good. Let me tell you why we believe in you, because it is specific. Three things came up in every scorecard. The pipeline exercise: you started from the accounts we had already lost and worked out why, before you touched the target list. Nobody else did that. When Ravi pushed on your discovery approach, you changed it on the spot and told him what you had changed; we score coachability on every candidate, and that was the clearest example anyone gave us. And the quarter you missed: your reference described it the same way you did with Priya, and she had asked it a different way. You are straight about what went wrong.
You
Now the role. We are building the second territory from scratch, and the plan for the next two years depends on it. You would be our second account executive, reporting to me, owning the mid-market segment end to end. I want to be straight about the hard part: there is no playbook for this segment yet, the first two quarters will be mostly cold pipeline, and you will be writing the process while you run it. That is why we want you and not someone who needs the road built first. Here is where the company is going and why this seat matters so much to that plan.
You
Next, the package. I am sharing my screen so we can go through it together. Base of $110,000, on-target earnings of $220,000 with variable uncapped, and 0.15 percent equity vesting over four years. Benefits are on the second page. Stop me anywhere.
Dana
The equity is the piece I want to understand. What could 0.15 percent be worth?
You
Fair question. Here is the current share count and the last valuation, so you can run the numbers yourself and with your partner. Let's talk about the start date. We had October 12 in mind. Does that work, and is there anything you need from us to get started, like equipment or a relocation date?
Dana
October 12 works. I need to give three weeks' notice, so that lines up.
You
Then the last thing: when will you have a decision on whether you are accepting?
Dana
I want to talk it over with my partner tonight. Can I tell you tomorrow?
You
Of course. Let's speak tomorrow at ten. I will answer anything that has come up by then.
What the call is doing
It opens with enthusiasm and a check. “We are excited to offer you the role, we believe in your ability to thrive here,” and then a question: is this still a role you are interested in? The question sounds like a formality and is not. It is the candidate’s chance to say what has changed since the last conversation, before you have laid out a package.
The belief is specific. Each sentence names a moment, the interviewer who saw it, and why it matters for this role, so Dana could not have heard it from any other company. That is only possible because the interviewers wrote it down against the same criteria; a panel that scored on feel produces sentences like “everyone really liked you,” which the candidate has heard before and does not believe.
The role before the number, hard parts included. The company vision, what the candidate will own, why the seat matters to the plan, and what is going to be tough about it. Keep it short and prepared. This is the part the candidate repeats to their partner that evening.
The package is reviewed, not recited. Share the document and go through it together, so the candidate is reading the numbers rather than trying to hold them in their head, and stop for questions as they come. The equity question is the usual one; answer it with the figures they need to work it out.
Start date and logistics, then the closing question: when will you have a decision on whether you are accepting? If the answer is not a firm yes on the call, agree a time for the decision that works for both of you, and hold it. That time is the deadline; there is no letter in an inbox carrying one.
The written offer waits for agreement. Do not bring it up until you and the candidate have agreed. An offer that is sitting in an inbox while the candidate decides has uncertainty hanging over it and nobody on the phone to close it. If they ask to see it in writing, send it, and open the next conversation by asking whether they have read it and what questions or concerns it raised that you should cover.
You are still selling, and you keep selling after they start. The way you do it is what matters. The pitch is not that the work is easy, the company is wonderful, and the money is great. The pitch is: this job is going to be hard, here is exactly why, we believe you are the right person for it and you will thrive here, and what you accomplish will matter. Be upfront about what is bad or tough about the job. The right person wants that kind of challenge, and telling them the hard part is what makes the rest believable. Most of that selling happened during the process, in how the interviews were run; by the offer meeting the candidate has spent hours inside the company and should already know what it is like to work in.
From the verbal offer to the written one
The sequence is short and the timing is the whole thing.
- The offer meeting. As above. You leave with a yes or with an agreed time for the decision. The written offer is not mentioned until you have agreed, unless the candidate asks to see it.
- The written offer, the moment they say yes. Every term from the call, in writing, plus the contingencies and the expiry date. If the candidate asked a question on the call that the letter does not answer, answer it in the covering email. A written offer that arrives three days after the yes, or with a term the candidate did not hear, is where a yes turns back into “let me think about it.”
- One touch from the panel. The next day, a short note from an interviewer who is not the hiring manager, saying one specific thing they are looking forward to working on with the candidate. Not a pitch, not a check-in on the decision. It tells the candidate the evidence on the call was shared, not scripted.
- The signature and the start plan. The signed letter usually comes back within a day of the verbal yes. Then the start plan goes out within the week: who they meet on day one, what the first month is for. If the answer on the follow-up call is a no, ask a real question about why, because the answer is usually about your process, and you will run it again.
What goes in the written offer
The letter is not the persuasion; the call was. The letter’s job is to be exact. A complete one covers:
- Title, who the role reports to, and where the work happens (office, hybrid, remote, and the time zone you expect).
- Start date, and whether it is fixed or a target.
- Base salary and pay schedule. Variable pay with the plan it follows, or a sentence saying the plan will be provided before the start date.
- Equity, if any: the number of shares or the percentage, the vesting schedule, and the cliff, in the same words the board approved.
- Benefits in a summary line, with the detailed documents attached or linked.
- Any contingencies, named plainly: background check, reference check, work authorization, signing a confidentiality agreement.
- Employment-at-will language where your jurisdiction uses it, and the date the offer expires.
- Who signs for the company, and who the candidate should call with questions.
Have counsel read the at-will and contingency language before the first one goes out, and reuse that wording. The rest of the letter should read like the call did: plain, complete, and in your own voice.
When the candidate counters
A counter is not a problem. It is the candidate telling you what would make this a yes, which is the question you asked. The decisions you made before the call are what let you answer calmly. Three cases cover most of it.
“I was hoping for more on the base.”
Say: “Tell me the number that would make this a clear yes.” Get a figure, not a direction. Then decide against the room you set before the call. If the panel scored a strength you cannot easily hire elsewhere, and the figure is inside your room, move to it in one step and say so: “We can do that. I will send a revised letter today.” If it is outside the room, hold and give the reason in terms of the role, not the budget: “That is above where this role sits on our team, and I would rather be straight with you than promise a review in six months.” Moving in small increments teaches the candidate to keep asking; moving once to a number you are glad to pay ends it.
“I have another offer.”
Ask about the role before the money: what it is, what they like about it, what worries them. Do not bid against a number you cannot see. Then go back to the evidence: “The thing every interviewer flagged was how you rebuilt the territory from the lost accounts. That is the job here for the next two years. Is that the job there?” Sometimes it is, and you have learned something. More often the other offer is a bigger company and a vaguer role, and the candidate is asking you to make the case. Make it from what you saw, then ask what would decide it.
“I need more time.”
Give a date, not an open door. “What will you know next Wednesday that you do not know now?” is a fair question, and the answer tells you whether they are waiting on another process, a partner, or their own nerve. Each of those has a different fix: a call with an interviewer, a conversation that includes the partner, or a clear picture of the first ninety days. Agree the new date on the call and put it in writing.
Where the three sentences come from
The offer call above works because the panel produced evidence worth reading back. That is what Yardstick is built to produce. It designs the interview guide for the role, so each interviewer asks the questions that predict performance in this job rather than the ones they reach for by habit. Every candidate is scored by every interviewer on the same scale, with the notes attached, so the moment Ravi wrote down about coachability is sitting in the scorecard when you go looking for it.
You walk into the debrief already knowing where the interviewers agreed, where they split, and the evidence behind each score, because once the scorecards are in, the built-in agent Prepare a panel decision brief pulls them into one brief for the team to review. The team makes the decision; the strongest agreed items in the brief are usually the three sentences you open the call with.
Between the debrief and the call, the finalist sits in a stage of your hiring pipeline that you named, with the automations you set, so a decided candidate does not wait a week for someone to remember to call. And if you work with a coding agent, it can pull the finalist’s scorecards and interviewer notes through the Yardstick CLI or MCP and lay them out for you while you write the call. Advancing the candidate and communicating the decision stay with you.
Frequently asked questions
How do you make a job offer to a candidate?
Call them. Open with the specific things your interview panel saw and scored, state the full compensation early and plainly, walk through the role and why it matters, review the package from a shared document, settle the start date and logistics, and ask when they will have a decision. Only make the offer once earlier conversations have made you fairly certain the answer is yes. Send the written offer once they accept, so the terms they heard are the terms they read.
What should you say in a verbal job offer?
Five parts, in order: that you are excited to offer the role and believe in their ability to thrive, backed by the specific things the interviewers saw, and a check that they are still interested; the company vision, the role, and why it matters; the financial package and benefits, reviewed from a shared document; start date and logistics; and when they will have a decision. The evidence is the pitch, because it tells the candidate you actually saw them.
Should you make the offer by phone or by email?
A call or video meeting first, with the package shared on screen, then email the written offer once the candidate accepts. The call lets you read the reaction and answer the first question before it hardens into a doubt. The email makes the terms exact. Doing only one of the two is the common mistake.
How long should a candidate have to decide on an offer?
Give a specific date, usually two to five business days, and say it on the call. Open-ended offers drift, and a drifting candidate is usually talking to someone else. If they ask for more time, ask what they will learn in that time and agree on a new date rather than leaving it open.
What do you do when a candidate counters a job offer?
Ask what number would make it a clear yes, then decide against what you settled before the call. If the panel scored a strength you cannot find elsewhere, moving is worth it; if the counter is above what the evidence supports, hold and say why. Move once, to a number you would be glad to pay, not in increments.
What goes in a written job offer letter?
Title, manager, location, start date, base pay and pay schedule, variable pay and its plan, equity and vesting, a benefits summary, any contingencies such as a background check, at-will language where it applies, the expiry date, and who to call with questions. Have counsel read the at-will and contingency wording before you send it.
Should you make a verbal offer before the written offer?
Yes, and get the verbal yes before the written offer goes out. The offer meeting is where you explain the decision, walk through the role and the package, and settle whatever is in the way. Do not mention the written offer until you have agreed. If the candidate needs a night to think, book a call for the next day. If they ask to see the offer in writing, send it, and open the next call by asking whether they have read it and what questions or concerns it raised. Once they say yes, send it immediately, and it should not contain anything they did not hear on the call.
Make the next offer from evidence.
Run the interviews on a guide designed for the role, score every candidate on the same scale, and open the offer call with what your panel actually saw. Your first three open roles are free.
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